GUEST SERVICES
WHERE HOSPITALITY MEETS LUXURY
Our guest services are designed to make every stay effortless, personalised, and extraordinary. From pre-arrival planning to on-demand support and curated local experiences, DHS ensures that every guest feels cared for—down to the smallest detail.
HOW DO WE MAKE IT HAPPEN
PERSONALIZED GUEST COMMUNICATION
We assist with trip planning, special requests, and seamless arrivals. Communication is multilingual and tailored to each guest’s preferences.
PRE-ARRIVAL PREPARATION
Each home is cleaned to hotel standards, stocked with amenities, and prepared to welcome guests in style. Welcome gifts and extras are tailored to the occasion.
24/7 ON-CALL SUPPORT
Guests can count on us day or night for help with check-ins, local tips, or unexpected issues.
FAMILY FRIENDLY SETUPS
We adapt layouts and amenities for families, including cribs, high chairs, safety gates and toy baskets.
CONCIERGE SERVICES
We arrange everything from private airport transfers to in-villa chefs, massage services, baby equipment rental, and exclusive tour bookings.
OUR GOAL
To deliver a 5-star boutique hotel experience in the comfort of a private villa.
ABOUT US
ELEVATING THE ART OF HOSTING
At Dolder Host Solutions, we are passionate about turning exceptional properties into unforgettable guest experiences. We specialise in the full-service management of luxury vacation rentals across Europe and Latin America, delivering peace of mind to property owners and 5-star stays to discerning travellers.